We have the most unique and custom collection of FRIENDS™ merch anywhere. I KNOW! It’s so exciting.
You can shop online now to get your fix of FRIENDS™ products. We’re talking about an array of clothes, accessories, collectibles and more for FRIENDS™ fans of all ages.
Whether you’re planning a corporate event, film/tv shoot, brand activation, or hosting a social celebration with friends, The FRIENDS™ Experience is available for private venue buyouts.
We offer turnkey event planning, production, and audiovisual services to ensure your event is an unforgettable experience.
WHAT ARE THE OPERATING HOURS OF THE EXPERIENCE?
WHERE IS THE FRIENDS EXPERIENCE LOCATED?
3401 Dufferin St, Toronto, ON M6A 2T9, Canada.
We are located in the Yorkdale Shopping Center in the Centre Colonnade (in the heart of the Mall)
WHAT CAN I EXPECT?
The most immersive FRIENDS TM Experience ever. There are set recreations, props and costumes from the show, and even a chance to sit on the iconic orange couch. Not to mention plenty of Instagram-worthy photo opportunities and limited-edition merchandise! Could you BE any more excited?
HOW LONG WILL THE FRIENDS EXPERIENCE TAKE?
The FRIENDS™ Experience in Toronto takes approximately 30-45 minutes to walk through from start to finish.
CAN I LEAVE THE EXPERIENCE AND RETURN?
Once you leave the space you can't re-enter, so take your time and enjoy it.
DO I HAVE THE OPTION TO GO THROUGH THE EXPERIENCE WITH ONLY PEOPLE I KNOW?
Yes! We have a "Private Access" Ticket option where you can purchase a time slot first thing in the morning before we open to the general public, which allows you to choose the group you attend with. Options allow for a maximum of either 6 guests or 10 guests.
DO YOU ACCEPT CASH?
We do not accept cash. We accept cashless payment in the forms of credit card, debit card and Apple Pay.
DO YOU OFFER COAT/STROLLER CHECK?
Is it obvious I'm wearing six sweaters? Check your clothes, bags or strollers for $3 per item. Single strollers are also allowed inside, but please note all items are subject to search upon entry.
IS PHOTOGRAPHY AND VIDEO ALLOWED?
You're encouraged to take photos and videos throughout the space!
Remember to share your photos on social media with #FRIENDStheexperience so we can see them!
ARE FOOD AND DRINKS ALLOWED INSIDE THE EXPERIENCE?
No Food or Drink Allowed. After the spaghetti sauce stain on the couch, this rule is at Monica's insistence! Resealable bottles of water are allowed.
ARE PETS ALLOWED IN THE FRIENDS EXPERIENCE?
We love our furry friends, however pets and emotional support animals are not permitted inside. Service animals are welcome.
WHERE CAN I GET MORE INFORMATION?
Email email@example.com and we'll be there for you!
CAN I PROPOSE AT THE FRIENDS EXPERIENCE?
Yes! You can share your special occasion with us here at The FRIENDS™ Experience. Guests should purchase general admission tickets and visit us during public hours.
CAN SOMEONE HELP ME COORDINATE MY PROPOSAL?
Please email firstname.lastname@example.org and someone will be in touch!
DO YOU OFFER PRIVATE PROPOSALS?
While we do not currently offer private proposals, you are welcome to book a Private Access time slot for a more private experience.
WHERE DO I BUY TICKETS?
Tickets are available here. A limited amount of standby tickets will also be available for purchase at the door.
HOW MUCH ARE TICKETS?
Standard tickets start at just $35.50 plus taxes and fees. Price may fluctuate around in-demand or "peak" times and dates.
DO YOU OFFER CHILD, STUDENT, MILITARY, OR SENIOR DISCOUNTS
Yes! We want our friends of all ages to visit The FRIENDS™ Experience. Tickets for children ages 4-10 start at $27.00 each, plus taxes and fees. Tickets for students (high school/college ID required), senior citizens (age 55+), and members of the military start at $32.00 each, plus taxes and fees.
IS THERE A TICKET PURCHASE LIMIT?
No, but orders are limited to maximum amount of people who can visit the experience in a given time slot. For groups larger than 30, please email email@example.com for assistance.
CAN I REFUND OR EXCHANGE MY TICKET? ARE TICKETS TRANSFERABLE?
Tickets are non-refundable and non-transferable. The name on the ticket must match at least one member of your party, and photo ID is required for verification. Fake IDs aren't accepted—we're looking at you, "Regina Phalange!"
Tickets are valid only for the date and time purchased. If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability). Please fill out this contact form for assistance.
IS THERE AN AGE REQUIREMENT TO ATTEND THIS EXPERIENCE?
All ages are welcome. Guests 12 and under must be accompanied by an adult who is at least 18 years old. Children 3 and younger don’t need a ticket when accompanied by a parent or guardian.
ARE TICKETS AVAILABLE AT THE DOOR?
Limited standby tickets are available at the door. Guests with timed-entry tickets have priority, so we recommend buying tickets online in advance. Tickets purchased at the door will be priced at the regular peak ticket price level and include an additional fee. Children, student, military, and senior citizen tickets are not available for purchase at the door.
Come early in the morning or later in the evening for the best chance of securing standby tickets.
TICKETS ARE SOLD OUT. WILL MORE BECOME AVAILABLE?
Did you miss out on tickets? Like Ross and Rachel, you deserve a second chance!
Sign up for our mailing list at FriendsTheExperience.com to be the first to hear about new ticket releases.
DO YOU HAVE GIFT CARDS?
We do not have Gift Cards available at this time.
WHAT IF I BOUGHT MY TICKET FOR THE WRONG DATE OR TIME?
Tickets can be adjusted to a new date and time (subject to availability) if changed prior to the date and time of the tickets. Fill out this contact form or visit the Help section of the Fever app for assistance.
DO I NEED TO PRINT MY TICKET?
We can scan your ticket directly from your mobile device, so please save the paper and ink and don't print your ticket unless you have to.
ARE THERE DISCOUNTS FOR CHILDREN?
Children (3) years of age and under get in free when accompanied by a parent or guardian; anyone over the age of three (3) will need a ticket.
WHAT IS THE BEST WAY TO GET TO THE EXPERIENCE?
York Region Transit
IS THERE PARKING?
There is underground parking available at Yorkdale Shopping Centre. Parking is free but is limited to five hours.
IS THE FRIENDS EXPERIENCE ADA ACCESSIBLE?
We're proud to be fully accessible for guests with many different disabilities and neurodiversities, and we strive to make everyone feel welcome and comfortable.
If you'd like to let us know you're coming or if you need additional assistance, please email firstname.lastname@example.org or let any of our friendly team members know during your visit.
CAN I BUY MERCH AT THE FRIENDS EXPERIENCE?
Of course! The FRIENDSTM Experience Store will be open to the public and ticketed guests any time The FRIENDSTM Experience is open!
There'll be T-shirts, tote bags, plush toys like Hugsy, Joey’s bedtime penguin pal, and so much more. Get your lobster a Crap Bag!
IS THERE AN ONLINE STORE?
Yes! Go to Store.FriendsTheExperience.com for a selection of official merch. But please note, some items are only available in The FRIENDSTM Experience Store.
DO YOU ACCEPT REFUNDS/EXCHANGES?
Yes, we accept returns within 30 days of purchase. If you have any questions about your purchase, please email email@example.com
IS THE SPACE AVAILABLE FOR GROUPS?
For Groups of 10 or less, we offer Private Access tours. Full information on these tours can be found here.
For groups of 10 or more or for additional information, please email firstname.lastname@example.org and a member of our guest services team will be back to you in about 3 business days.
IS THE SPACE AVAILABLE FOR CORPORATE EVENTS?
Planning your next corporate event? The Friends Experience is available for private venue buyouts! It is the perfect place for a unique and unforgettable cocktail party, meeting or team outing! We offer turnkey event planning, production, and audiovisual services to ensure your event is an unforgettable experience, starting at a minimum of $10,000. Please contact us through the following form here.
We want you to have fun at The FRIENDS™ Experience, so we've put standards in place that will keep you, your friends & family, and our staff safe and worry-free. We're dedicated to keeping the experience not only clean, but 'Monica Clean!'
*We reserve the right to modify our health & safety policies in light of evolving circumstances and applicable guidance/regulations.
Guests who have experienced symptoms (even mild symptoms) of COVID-19 in the past 10 days should not attend The FRIENDS™ Experience . Please reach out to us at Info@FriendsTheExperience.com and our team will work with you to reschedule your visit.
While we are taking every precaution to ensure the health and safety of our Guests and Team, events outside of our control may force the closure of The FRIENDS™ Experience. If so, we will reschedule any Guest tickets impacted to a new time and date.
Providing a safe and fun environment for guests is our number one priority. All guests must adhere to our Experience Code of Conduct below.