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  • FRIENDS and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s22)
Two people on the red couch - The FRIENDS™ Experience in Toronto
Apartment set - The FRIENDS™ Experience in Toronto
The red couch - The FRIENDS™ Experience in Toronto

STEP INSIDE THE WORLD OF FRIENDS™

Get your tickets and immerse yourself in the world of FRIENDS™

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ICONIC PHOTO OPS

Explore set recreations like Joey and Chandler’s apartment, Monica and Rachel’s kitchen, and Central Perk!

The purple door - The FRIENDS™ Experience in Toronto

PROPS & COSTUMES

See a wide array of props and costumes from the show, bringing you one step closer to your favorite characters.

Chicken head - The FRIENDS™ Experience in Toronto

THE FRIENDS™ EXPERIENCE STORE

We have the most unique and custom collection of FRIENDS™ merch anywhere. I KNOW! It’s so exciting.

You can shop online now to get your fix of FRIENDS™ products. We’re talking about an array of clothes, accessories, collectibles and more for FRIENDS™ fans of all ages.

Central Perk uniform - The FRIENDS™ Experience in Toronto

CORPORATE EVENTS

Whether you’re planning a corporate event, film/tv shoot, brand activation, or hosting a social celebration with friends, The FRIENDS™ Experience is available for private venue buyouts.

We offer turnkey event planning, production, and audiovisual services to ensure your event is an unforgettable experience.

The red couch - The FRIENDS™ Experience in Toronto

INFO

  1. Date: July 14, 2022 – January 2, 2023
  2. Location: Yorkdale Shopping Centre (Across from the LEGO® Store).
    3401 Dufferin St, Toronto, ON M6A 2T9, Canada
  3. Operating Hours (time slots available every 15 minutes) :
    • Wednesdays: Pre-Labour Day: 12 p.m. – 7 p.m. (last entry), Post-Labour Day: 5 p.m. - 8 p.m. (last entry)
    • Thursdays: 12 p.m. – 7 p.m. (last entry)
    • Fridays: 12 p.m. – 7 p.m. (last entry)
    • Saturdays: 10 a.m. – 8 p.m. (last entry)
    • Sundays: 11 a.m. – 6 p.m. (last entry)
    • Private access tickets start Saturdays from 9:00 a.m. – 9:45 a.m.
  4. Health and Safety Information below
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GENERAL

WHAT ARE THE OPERATING HOURS OF THE EXPERIENCE?

The FRIENDSTM Experience will be arriving in in Toronto during the summer of 2022! Tickets are now on sale here. Operating hours can be found here

WHERE IS THE FRIENDS EXPERIENCE LOCATED?

3401 Dufferin St, Toronto, ON M6A 2T9, Canada.
We are located in the Yorkdale Shopping Center in the Centre Colonnade (in the heart of the Mall)

WHAT CAN I EXPECT?

The most immersive FRIENDS TM Experience ever. There are set recreations, props and costumes from the show, and even a chance to sit on the iconic orange couch. Not to mention plenty of Instagram-worthy photo opportunities and limited-edition merchandise! Could you BE any more excited?

HOW LONG WILL THE FRIENDS EXPERIENCE TAKE?

The FRIENDS™ Experience in Toronto takes approximately 30-45 minutes to walk through from start to finish.

CAN I LEAVE THE EXPERIENCE AND RETURN?

Once you leave the space you can't re-enter, so take your time and enjoy it.

DO I HAVE THE OPTION TO GO THROUGH THE EXPERIENCE WITH ONLY PEOPLE I KNOW?

Yes! We have a "Private Access" Ticket option where you can purchase a time slot first thing in the morning before we open to the general public, which allows you to choose the group you attend with. Options allow for a maximum of either 6 guests or 10 guests.

DO YOU ACCEPT CASH?

We do not accept cash. We accept cashless payment in the forms of credit card, debit card and Apple Pay.

DO YOU OFFER COAT/STROLLER CHECK?

Is it obvious I'm wearing six sweaters? Check your clothes, bags or strollers for $3 per item. Single strollers are also allowed inside, but please note all items are subject to search upon entry.

IS PHOTOGRAPHY AND VIDEO ALLOWED?

You're encouraged to take photos and videos throughout the space!
Remember to share your photos on social media with #FRIENDStheexperience so we can see them!

ARE FOOD AND DRINKS ALLOWED INSIDE THE EXPERIENCE?

No Food or Drink Allowed. After the spaghetti sauce stain on the couch, this rule is at Monica's insistence! Resealable bottles of water are allowed.

ARE PETS ALLOWED IN THE FRIENDS EXPERIENCE?

We love our furry friends, however pets and emotional support animals are not permitted inside. Service animals are welcome.

WHERE CAN I GET MORE INFORMATION?

Email info@friendstheexperience.com and we'll be there for you!

CAN I PROPOSE AT THE FRIENDS EXPERIENCE?

Yes! You can share your special occasion with us here at The FRIENDS™ Experience. Guests should purchase general admission tickets and visit us during public hours.

CAN SOMEONE HELP ME COORDINATE MY PROPOSAL?

Please email info@friendstheexperience.com and someone will be in touch!

DO YOU OFFER PRIVATE PROPOSALS?

While we do not currently offer private proposals, you are welcome to book a Private Access time slot for a more private experience.

TICKETS

WHERE DO I BUY TICKETS?

Tickets are available here. A limited amount of standby tickets will also be available for purchase at the door.

HOW MUCH ARE TICKETS?

Standard tickets start at just $35.50 plus taxes and fees. Price may fluctuate around in-demand or "peak" times and dates.

DO YOU OFFER CHILD, STUDENT, MILITARY, OR SENIOR DISCOUNTS

Yes! We want our friends of all ages to visit The FRIENDS™ Experience. Tickets for children ages 4-10 start at $27.00 each, plus taxes and fees. Tickets for students (high school/college ID required), senior citizens (age 55+), and members of the military start at $32.00 each, plus taxes and fees.

IS THERE A TICKET PURCHASE LIMIT?

No, but orders are limited to maximum amount of people who can visit the experience in a given time slot. For groups larger than 30, please email info@friendstheexperience.com for assistance.

CAN I REFUND OR EXCHANGE MY TICKET? ARE TICKETS TRANSFERABLE?

Tickets are non-refundable and non-transferable. The name on the ticket must match at least one member of your party, and photo ID is required for verification. Fake IDs aren't accepted—we're looking at you, "Regina Phalange!"
Tickets are valid only for the date and time purchased. If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability). Please fill out this contact form for assistance.

IS THERE AN AGE REQUIREMENT TO ATTEND THIS EXPERIENCE?

All ages are welcome. Guests 12 and under must be accompanied by an adult who is at least 18 years old. Children 3 and younger don’t need a ticket when accompanied by a parent or guardian.

ARE TICKETS AVAILABLE AT THE DOOR?

Limited standby tickets are available at the door. Guests with timed-entry tickets have priority, so we recommend buying tickets online in advance. Tickets purchased at the door will be priced at the regular peak ticket price level and include an additional fee. Children, student, military, and senior citizen tickets are not available for purchase at the door.
Come early in the morning or later in the evening for the best chance of securing standby tickets.

TICKETS ARE SOLD OUT. WILL MORE BECOME AVAILABLE?

Did you miss out on tickets? Like Ross and Rachel, you deserve a second chance!
Sign up for our mailing list at FriendsTheExperience.com to be the first to hear about new ticket releases.

DO YOU HAVE GIFT CARDS?

We do not have Gift Cards available at this time.

WHAT IF I BOUGHT MY TICKET FOR THE WRONG DATE OR TIME?

Tickets can be adjusted to a new date and time (subject to availability) if changed prior to the date and time of the tickets. Fill out this contact form or visit the Help section of the Fever app for assistance.

DO I NEED TO PRINT MY TICKET?

We can scan your ticket directly from your mobile device, so please save the paper and ink and don't print your ticket unless you have to.

ARE THERE DISCOUNTS FOR CHILDREN?

Children (3) years of age and under get in free when accompanied by a parent or guardian; anyone over the age of three (3) will need a ticket.

TRANSPORTATION

WHAT IS THE BEST WAY TO GET TO THE EXPERIENCE?

By Car

  • Arriving from the West on the 401, use the Collector Lanes for the Yorkdale Rd. exit.
  • Arriving from the East on the 401, take either the Express or Collector Lanes for the Allen Rd./Yorkdale Rd. exit.
  • Arriving from the South on Allen Rd., take the Yorkdale Rd. exit.
  • Arriving from the North on Allen Rd., take the Yorkdale Rd. exit.
  • There is plenty of free parking available at Yorkdale Shopping Centre.

GO Transit

  • Yorkdale GO Bus Station – This is the closest GO Bus terminal to Yorkdale Shopping Centre.
  • Getting to Yorkdale by GO – All the routes below will take you directly to the Mall from these major stops:
    • Bus Route 19 – From Square One Bus Terminal/Yonge St. @ Sheppard Ave./Finch Bus Terminal
    • Bus Route 27F – From Meadowvale GO/Yonge St. @ Sheppard Ave./Finch Bus Terminal
    • Bus Route 34 – From Pearson Airport/Yonge St. @ Sheppard Ave./Finch Bus Terminal
    • Bus Route 36B – From Bramalea Bus Terminal/Bramalea GO/York Mills Bus Terminal
    • Bus Route 92 – From Oshawa Bus Terminal/Scarborough Centre Bus Terminal/York Mills Terminal

TTC

  • Yorkdale Station is located on the Yonge-University subway line. Note that the TTC is currently investing in Accessibility at Yorkdale Station and as such, the station will be under construction until 2021 and the escalators will not be in service during this time. The subway platform will only be accessible via stairs until all escalator and elevator renovations are complete.
  • 29 Dufferin Bus – Travels north and south on Dufferin St. with stops directly in front of the Yorkdale West entrance, near the Shopper’s Drug Mart.
  • 47 Lansdowne Bus – Stops at Yorkdale Subway station bridge and across from the GO Transit (below Nordstrom).

UBER

  • Yorkdale has partnered with UBER to make getting to and from Yorkdale Shopping Centre much easier for all. Three designated pick-up/drop-off areas are located at the Shopper’s Drug Mart, Nordstrom and Holt Renfrew entrances for use during shopping hours. After 10pm, there is an UBER bay available at the north end of Yorkdale Shopping Centre.

York Region Transit

  • The YRT Route 360 – Maple Express stops at Yorkdale Monday through Friday. Pick-up/drop-off is located at the TTC Yorkdale subway station.

IS THERE PARKING?

There is underground parking available at Yorkdale Shopping Centre. Parking is free but is limited to five hours.

ACCESSIBILITY

IS THE FRIENDS EXPERIENCE ADA ACCESSIBLE?

We're proud to be fully accessible for guests with many different disabilities and neurodiversities, and we strive to make everyone feel welcome and comfortable.
If you'd like to let us know you're coming or if you need additional assistance, please email info@friendstheexperience.com or let any of our friendly team members know during your visit.

MERCHANDISE

CAN I BUY MERCH AT THE FRIENDS EXPERIENCE?

Of course! The FRIENDSTM Experience Store will be open to the public and ticketed guests any time The FRIENDSTM Experience is open!
There'll be T-shirts, tote bags, plush toys like Hugsy, Joey’s bedtime penguin pal, and so much more. Get your lobster a Crap Bag!

IS THERE AN ONLINE STORE?

Yes! Go to Store.FriendsTheExperience.com for a selection of official merch. But please note, some items are only available in The FRIENDSTM Experience Store.

DO YOU ACCEPT REFUNDS/EXCHANGES?

Yes, we accept returns within 30 days of purchase. If you have any questions about your purchase, please email info@friendstheexperience.com

PRIVATE EVENTS

IS THE SPACE AVAILABLE FOR GROUPS?

For Groups of 10 or less, we offer Private Access tours. Full information on these tours can be found here.
For groups of 10 or more or for additional information, please email info@friendstheexperience.com and a member of our guest services team will be back to you in about 3 business days.

IS THE SPACE AVAILABLE FOR CORPORATE EVENTS?

Planning your next corporate event? The Friends Experience is available for private venue buyouts! It is the perfect place for a unique and unforgettable cocktail party, meeting or team outing! We offer turnkey event planning, production, and audiovisual services to ensure your event is an unforgettable experience, starting at a minimum of $10,000. Please contact us through the following form here.

WHAT HEALTH AND SAFETY MEASURES SHOULD I EXPECT WHEN I VISIT THE FRIENDS EXPERIENCE?

We want you to have fun at The FRIENDS Experience, so we've put standards in place that will keep you, your friends & family, and our staff safe and worry-free. We're dedicated to keeping the experience not only clean, but 'Monica Clean!'

  • Ongoing cleaning of all surfaces & UV sterilization
  • Masks recommended
  • Hand sanitizing stations and disinfecting wipes by all touch points
  • If a group member is sick, we will encourage your entire group to reschedule

*We reserve the right to modify our health & safety policies in light of evolving circumstances and applicable guidance/regulations.

IF I HAVE EXPERIENCED SYMPTOMS OF COVID-19 IN THE PAST 10 DAYS SHOULD I STILL ATTEND THE FRIENDS EXPERIENCE?

Guests who have experienced symptoms (even mild symptoms) of COVID-19 in the past 10 days should not attend The FRIENDS Experience . Please reach out to us at Info@FriendsTheExperience.com and our team will work with you to reschedule your visit.

WHAT HAPPENS IF COVID FORCES THE CLOSURE OF THE EXPERIENCE?

While we are taking every precaution to ensure the health and safety of our Guests and Team, events outside of our control may force the closure of The FRIENDS Experience. If so, we will reschedule any Guest tickets impacted to a new time and date.

DOES THE FRIENDS EXPERIENCE HAVE A CODE OF CONDUCT?

Providing a safe and fun environment for guests is our number one priority. All guests must adhere to our Experience Code of Conduct below.

  • Profanity, abusive language and unruly behavior are not permitted
  • Sharp objects, weapons, and illegal contraband are not permitted on premises
  • If you are late or need to reschedule your ticket to another time/date, there is a standby line; if an opening becomes available, we will allow entry on a first-come, first-served basis. Entry is not guaranteed.
  • We reserve the right to inspect all packages, bags, backpacks, purses, fanny packs or any other container on the premise
  • Line jumping is prohibited. Guests who line jump will not be allowed to access the attraction or retail store
  • Guests are required to wear shirts, pants, shoes and face masks
  • Guests should not enter if they have a temperature over 100.4ºF
  • Smoking and vaping is prohibited
  • No outside food or drink is permitted. Water bottles and reusable water bottles with a cap that can be sealed are welcome.
  • Lost Item Disclaimer: The FRIENDS Experience is not responsible for any lost or stolen items

The kitchen - The FRIENDS™ Experience in Toronto

Location

Yorkdale Shopping Centre (Across from the LEGO® Store)
3401 Dufferin St, Toronto, ON M6A 2T9, Canada

  • Souvenir cups  - The FRIENDS™ Experience in Denver
  • People taking pictures on the red couch - The FRIENDS™ Experience in Denver
  • Carrying a couch upstairs - The FRIENDS™ Experience in Denver
  • Chandler and Joey’s apartment - The FRIENDS™ Experience in Denver
  • The purple door - The FRIENDS™ Experience in Denver
  • The apartment - The FRIENDS™ Experience in Denver
  • Posing with the purple door - The FRIENDS™ Experience in Denver
  • Ross and Chandler´s suits - The FRIENDS™ Experience in Denver